Board of Directors


Chairman: Bill O’Neill
Bill O’Neill, CFM has more than 20 years of experience in facilities. As the former associate director at the University of Minnesota, he lead one of five University of Minnesota facility management districts that provided maintenance, custodial, construction, energy management and administration services throughout the university. O’Neill was also chair of the University of Minnesota civil service committee and was part of the core group that created the university’s strategic plan (2014). O’Neill’s strategic orientation and operation experience provides him with expertise to work within complex, evolving work environments. He believes change is a constant, making it his mission as a former IFMA board officer to use it to benefit IFMA’s future. (Closing sentence oh what type of change Bill would like to make).
Vice Chair: Graham Tier
GM, District Facility Management.
The West Kowloon Cultural District Authority

Graham has studied at various institutions gaining qualifications in Mechanical Engineering, Operations Management and Construction management. He holds international qualification in Facilities Management including FMP, CFM, and is a certified trainer for IFMA.

Graham is working with West Kowloon Cultural District Authority in Hong Kong where his responsibilities include managing all matters relating to Facilities Management including Operations and Maintenance for a variety of arts, cultural and public open space facilities stretching across 40 hectares of vibrant harbor-front promenade land making it one of the largest cultural developments in the world blending art, education and 23 hectares of open space.

He is a member of the International Facilities Management Association (IFMA) and the Royal Institute of Chartered Surveyors (RICS).  Sitting on both the Asia Regional Board for RICS’s and IFMA Global Board.  As part of the executive committee at IFMA, he is recognized as one of the most senior FM leaders in the profession.

Graham has worked for many leading companies such as British American Tobacco, Johnson & Johnson, McPherson’s, Amcor the HKJC. He has been based in Asia for over 15 years and shares a network with many Blue chip organizations internationally. 

Director: Erik Jaspers
Chief Information Officer
Erik Jaspers holds a bachelor’s degree in mechanical engineering and built his 37-year career in IT starting with Philips Electronics, receiving received post-academic education in IT by Philips OIT (University of Eindhoven). Over time he held various management positions in software development, IT Project Management and Information Management. With Planon Software he holds a senior management position around devining Planon’s product strategy and innovation initiatives.He contributed to multiple publications with IFMA and IFMA Foundation over the years. He is member of the GEFMA Digitalisierung  workgroup, special advisor to IFMA Foundation, member of IFMA European Advisory Board as well as member of the IFMA ‘WE’ and ‘IT’ Community leadership teams.
Director: Colleen Conklin, MSPH 
Global Research Director, Corporate Services
In 2014 I joined Sodexo, where I lead research activities for Sodexo’s Global Corporate Services segment. In this role, I provide insight and strategy for thought leadership, market trend analyses, and client solutions across multiple business and industry sectors.My previous experience includes management and research roles in various industries, including health research, utilities, the US government (Departments of Defense and Energy, Federal Aviation Administration, and National Parks Service), and technology (IBM). I have a Master’s degree in epidemiology and a Bachelor’s degree in chemistry from the University of South Florida. I am honored to serve on the RBI Board and hope to contribute to the exciting opportunities in store for the RBI!
Scientific Director: Mark Mobach
Professor in Facility Management
Hanze University of Applied Sciences Groningen, De Haagse Hogeschool, NoorderRuimte, and the Hanze Research Center for Built Environment; the Netherlands
With his research Mark Mobach, Ph.D focuses on the user experience in space and organization. Better buildings for people and better coherence between spaces and services. His studies include architecture, art, facility management, interior design, and real estate and allow organizations to perform better. With his research team Mark is involved in research projects of education, healthcare, offices, penitentiaries, train stations, and cities. The team is particularly interested in the health and well-being of users in the built environment. Projects are always on the crossroads of research, practice, and education; the research group activities are often part of a partnership with practice and other universities. With his involvement in the RBI board Mark seeks opportunities to advance and expand our knowledge in Facility Management and, by doing so, to create a new and thriving generation of better-informed decision makers in Facility Management.
President and Chief Operating Officer (COO): Don Gilpin 
With over 27 years of association management experience, Don Gilpin currently serves as the Chief Operating Officer for IFMA – International Facility Management Association (www.ifma.org).  Don oversees the training products, credentials, global events, membership experience, international business development, and general operations for IFMA. Prior to joining IFMA, Don spent 18 years leading an international trade association in the smart home industry named CEDIA – Custom Electronic Design & Installation Association (www.cedia.org) as the Executive Director & COO.  While at CEDIA, Don was instrumental in growing the organizations conference and trade show into Trade Show Weekly’s “Top 50 Trade Shows in America” and held that position until his departure. Don was also instrumental in creating a new research and benchmarking department for CEDIA and worked with industry leaders, the US Department of Labor, the US Chamber of Commerce, and the US Veterans Administration to re-establish an apprenticeship program for the Electronic Systems Technician – EST and promoted workforce development through the “Hiring Our Hero’s” campaign
IFMA Foundation Executive Director: Diane Levine
Executive Director
IFMA Foundation
Diane Levine is the Executive Director of the IFMA Foundation. She has been a driver of workforce development and education in facility management for more than 25 years.   She is also an award-winning co-editor and author of the “Work on the Move” book series and recently completed a three-year term on IFMA’s global board of directors. A sought-after speaker who has guest lectured at MIT and the Vienna University of Technology, Levine has been actively involved in the IFMA Foundation as Past Chair and is one of the pioneers of the foundation’s Global Workforce Initiative. She is passionate about the future FM and furthering the mission of the IFMA and the IFMA Foundation-making FM a career of choice.