Board of Directors


Chair: Graham Tier
GM, District Facility Management.
The West Kowloon Cultural District Authority

Graham has studied at various institutions gaining qualifications in Mechanical Engineering, Operations Management and Construction management. He holds international qualification in Facilities Management including FMP, CFM, and is a certified trainer for IFMA.

Graham is working with West Kowloon Cultural District Authority in Hong Kong where his responsibilities include managing all matters relating to Facilities Management including Operations and Maintenance for a variety of arts, cultural and public open space facilities stretching across 40 hectares of vibrant harbor-front promenade land making it one of the largest cultural developments in the world blending art, education and 23 hectares of open space.

He is a member of the International Facilities Management Association (IFMA) and the Royal Institute of Chartered Surveyors (RICS).  Sitting on both the Asia Regional Board for RICS’s and IFMA Global Board.  As part of the executive committee at IFMA, he is recognized as one of the most senior FM leaders in the profession.

Graham has worked for many leading companies such as British American Tobacco, Johnson & Johnson, McPherson’s, Amcor the HKJC. He has been based in Asia for over 15 years and shares a network with many Blue chip organizations internationally. 

Vice Chair: John Carrilo
John Carrillo has more than 40 years of experience in facility management and corporate real estate at technology-related companies. As the Director, Planning, Design and Construction, West Region for AT&T, his responsibilities included project management oversight of 40M square feet for the 13 western U.S. states and Guam. His team included facility/project managers, alliance architectural and engineering firms, general contractors and technical consultants, who managed several thousand capital and expense infrastructure replacement and repair projects totaling up to US$250M per year.  As Director of Property Management for AT&T John developed a preventive maintenance program for 20,000 buildings.Before AT&T, Carrillo worked in the Corporate Real Estate – Aircraft Division at Northrop Grumman. Over the course of his career, he has managed as many as 1,500 FM employees, developed strategic programs, built a missile factory, decommissioned a nuclear reactor and managed large seismic retrofit project in the San Francisco Bay Area.

A frequent presenter at IFMA events, Carrillo has also prepared and presented coursework on FM/real estate, quality processes, use of digitization technology in the work place and related topics at UC Berkeley and other locations.  Mr. Carrillo is currently Immediate Past Chair of IFMA Global Board.  His long-term involvement with IFMA earned him recognition as an IFMA Fellow in 2006. He has served on IFMA’s global board of directors (2002-2003) and on the IFMA Foundation Board of Trustees (2011-2016) including as chair of the IFMA Foundation Board of Trustees during his last two years. He has been heavily involved in several IFMA chapters across California, including the East Bay Chapter of IFMA (serving as President, 2000-2002) and the Los Angeles Chapter of IFMA and he helped to charter the Orange County Chapter of IFMA in 1984-85.

Carrillo earned a Bachelor of Science degree in architecture from California State Polytechnical University in 1975. In 1986, he earned an Advanced Management Certificate from Claremont University Graduate School and in 1996 he was awarded his ISO 9001 Registrar Team Certification. He earned his CFM designation in 2000. His significant contributions to the FM industry have been recognized by IFMA and other organizations, such as the Association for Facilities Engineering, the Building Owners and Managers Association International and the Western Construction Consumer Council

Director: Erik Jaspers
Chief Information Officer
Erik Jaspers holds a bachelor’s degree in mechanical engineering and built his 37-year career in IT starting with Philips Electronics, receiving received post-academic education in IT by Philips OIT (University of Eindhoven). Over time he held various management positions in software development, IT Project Management and Information Management. With Planon Software he holds a senior management position around devining Planon’s product strategy and innovation initiatives.He contributed to multiple publications with IFMA and IFMA Foundation over the years. He is member of the GEFMA Digitalisierung  workgroup, special advisor to IFMA Foundation, member of IFMA European Advisory Board as well as member of the IFMA ‘WE’ and ‘IT’ Community leadership teams.
Director: Colleen Conklin, MSPH 
Global Research Director, Corporate Services
In 2014 I joined Sodexo, where I lead research activities for Sodexo’s Global Corporate Services segment. In this role, I provide insight and strategy for thought leadership, market trend analyses, and client solutions across multiple business and industry sectors.My previous experience includes management and research roles in various industries, including health research, utilities, the US government (Departments of Defense and Energy, Federal Aviation Administration, and National Parks Service), and technology (IBM). I have a Master’s degree in epidemiology and a Bachelor’s degree in chemistry from the University of South Florida. I am honored to serve on the RBI Board and hope to contribute to the exciting opportunities in store for the RBI!
Scientific Director: Mark Mobach
Professor in Facility Management
Hanze University of Applied Sciences Groningen, De Haagse Hogeschool, NoorderRuimte, and the Hanze Research Center for Built Environment; the Netherlands
With his research Mark Mobach, Ph.D focuses on the user experience in space and organization. Better buildings for people and better coherence between spaces and services. His studies include architecture, art, facility management, interior design, and real estate and allow organizations to perform better. With his research team Mark is involved in research projects of education, healthcare, offices, penitentiaries, train stations, and cities. The team is particularly interested in the health and well-being of users in the built environment. Projects are always on the crossroads of research, practice, and education; the research group activities are often part of a partnership with practice and other universities. With his involvement in the RBI board Mark seeks opportunities to advance and expand our knowledge in Facility Management and, by doing so, to create a new and thriving generation of better-informed decision makers in Facility Management.
President and Chief Operating Officer (COO): Don Gilpin 
With over 27 years of association management experience, Don Gilpin currently serves as the Chief Operating Officer for IFMA – International Facility Management Association (www.ifma.org).  Don oversees the training products, credentials, global events, membership experience, international business development, and general operations for IFMA. Prior to joining IFMA, Don spent 18 years leading an international trade association in the smart home industry named CEDIA – Custom Electronic Design & Installation Association (www.cedia.org) as the Executive Director & COO.  While at CEDIA, Don was instrumental in growing the organizations conference and trade show into Trade Show Weekly’s “Top 50 Trade Shows in America” and held that position until his departure. Don was also instrumental in creating a new research and benchmarking department for CEDIA and worked with industry leaders, the US Department of Labor, the US Chamber of Commerce, and the US Veterans Administration to re-establish an apprenticeship program for the Electronic Systems Technician – EST and promoted workforce development through the “Hiring Our Hero’s” campaign
IFMA Foundation Executive Director: Diane Levine
Executive Director
IFMA Foundation
Diane Levine is the Executive Director of the IFMA Foundation. She has been a driver of workforce development and education in facility management for more than 25 years.   She is also an award-winning co-editor and author of the “Work on the Move” book series and recently completed a three-year term on IFMA’s global board of directors. A sought-after speaker who has guest lectured at MIT and the Vienna University of Technology, Levine has been actively involved in the IFMA Foundation as Past Chair and is one of the pioneers of the foundation’s Global Workforce Initiative. She is passionate about the future FM and furthering the mission of the IFMA and the IFMA Foundation-making FM a career of choice.